Contact

We're a small team and we answer our own email. Pick the inbox that matches what you need — replies usually land within one business day.

By topic

Product support

License, activation, install

License issues, activation tokens, install errors, refunds within the trial window.

Include your activation email and OS version if applicable.

Sales

Team plans, enterprise, custom

Volume licensing, on-premise deployments, custom probe boards, integration support.

Tell us the model family + workload and we'll come back with a fit.

Research

Collaborations, data sharing

Academic collaborations, reproductions, joint experiments on the Two-Channel + QDKS substrate.

Lab affiliation appreciated, not required.

Press

Interviews, briefings, embargo

Press inquiries, demos, briefings on the proprioceptive runtime and patent portfolio.

Include outlet + deadline.

Security

Vulnerability disclosure

Responsible disclosure of security issues in the desktop app, droplet API, or website.

PGP key on request. We acknowledge within 48 hours.

Founder

Everything else

Anything that doesn't fit a bucket — feedback, partnerships, ideas, the weird stuff.

Logan reads every message.

Mailing address

Proprioceptive AI, Inc.
Holiday Island, Arkansas, USA

For physical mail, use the founder inbox above and we'll coordinate.

Response targets

Support tickets — under 24 hours business days, under 48 hours weekends.
Sales — under 24 hours.
Research and press — under 3 business days.
Security — acknowledged under 48 hours, triage within 7 days.